Refund policy

Return & Refund Policy (8 Days)

We want you to love your purchase. If you are not completely satisfied, we’re here to help.

Returns

• Customers can request a return within 7 days of receiving the product.

• To be eligible for a return:

  • The item must be unused, unworn, unwashed, and in the same condition as received.

  • The product must be returned with original packaging, tags, and invoice.

• Items that show signs of use, damage, stains, or alteration will not be accepted.

Non-Returnable Items

• Products bought on sale or clearance

• Customized or personalized items

• Items damaged due to improper use or handling by the customer

Refunds

• Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

• If approved, the refund will be processed within 5–7 business days.

• Refunds will be credited to the original payment method or store wallet, depending on your payment mode.

Return Shipping

• Customers are responsible for return shipping charges, unless the return is due to:

  • A defective product

  • A wrong item sent by us

Damaged or Wrong Product

• If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with:

  • Order ID

  • Clear photos or video of the issue

• We will arrange a replacement or refund after verification.

How to Request a Return

• Contact us at kalanex.clothing@gmail.com

• Mention your Order ID and reason for return

Cancellation Policy

• Orders can only be cancelled before dispatch.

• Once the order is shipped, it cannot be cancelled.