Shipping policy
Shipping Policy – Kalanex Clothing
At Kalanex Clothing, we aim to deliver your orders safely and on time. Please read our shipping policy carefully to understand how your order is processed and shipped.
Order Processing
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All orders are processed within 1–3 business days after confirmation.
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Orders are not processed or shipped on Sundays or public holidays.
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During high-demand periods (sales, new launches), processing times may be slightly extended.
Shipping Timeline
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Standard Delivery: 5–8 business days after dispatch
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Delivery timelines may vary based on your location, courier partner, and external factors beyond our control.
Shipping Charges
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Shipping charges (if applicable) will be clearly mentioned at checkout.
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Any promotional offers on free shipping will be displayed on the website or checkout page.
Order Tracking
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Once your order is shipped, you will receive a tracking ID via email or SMS.
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You can track your order using the link provided.
Delivery Address
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Please ensure that your shipping address and contact details are accurate at the time of checkout.
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Kalanex Clothing is not responsible for delays or non-delivery due to incorrect or incomplete address details.
Delayed or Lost Shipments
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While we strive to deliver on time, delays may occur due to weather conditions, courier issues, or unforeseen circumstances.
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If your order has not arrived within the expected timeframe, please contact us at [kalanex.clothing@gmail.com], and we’ll assist you.
Damaged Packages
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If your package arrives damaged or tampered, please do not accept the delivery and contact us immediately.
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If accepted, report the issue within 48 hours with photos or videos for verification.